a) All UK orders are shipped via Royal Mail, using Royal Mail 24 Hour, 48 Hour and Special Delivery.
b) We email all of our customers on the same day as dispatch.
c) All of our orders are packed in padded envelopes (smaller or non fragile items) or boxes with packing material (larger or fragile items). No GQ Tobaccos branding or mentioning of "Smoking", "Tobacco" or "Pipes" etc on the outside.
d)Please allow 2-5 working days for delivery, if you are not in when the postman arrives your order will either be taken to a neighbours or a local collection centre. A notice is often left to alert you of where your parcel is. If after 5 working days from dispatch your parcel hasnt arrived please check with your neighbours and local post office collection centre. (find your collection centre)
e)If your parcel has not arrived and can not be located after 10 working days please contact us and we will address the situation. Please note during periods of bad weather, postal strikes and Christmas can cause backlogs and delivery times may be longer.
f) VAT, Duty and other taxes are included in the price paid.
g)Orders can be delivered to alternative delivery address, providing that the billing address submitted, matches that of the card holder (verified by Streamline). Any orders over £150 must be delivered to the card holders address.
a)Only Pipes and Accessories can be shipped outside of the UK, any orders for Tobaccos will be rejected and no furfilled.
b) At present we only ship to the following countries;
Australia, Austria, Belgium, Brazil, Canada, Denmark (including Faroe Islands), Estonia, Finland, France (including Andorra, Corsica and Monaco), Germany, Hong Kong, Iceland, Irish Republic, Latvia, Liechtenstein, Luxembourg, India, Italy, Malaysia, Malta, Netherlands, New Zealand, Portugal (including Azores and Madeira), Singapore, Spain (including the Balearics and Canary Islands), Sweden, Switzerland & USA
Via Royal Mails Air Sure. Tracking details emailed to customer and logged in account area, after dispatch.
c)All orders placed within the EC Fiscal area will still be subject to UK VAT.
d)For those outside the EC Fiscal area will not pay UK VAT but are obligated to pay any importation taxes/duty.
e)Please allow 10 working days for delivery, if after 10 days your order hasnt arrived please contact us
f)All orders MUST be shipped to the card holders address, on overseas orders.
g)Sorry but do to restrictions we can not ship Tobacco, Snuff or other Tobacco leaf products to The United States of America if paid for using a credit/debit card or PayPal. We can however ship to you America if paid for via an international bank transfer/deposit. Please contact us for more details.
h)For countries where no tracked shipping option is available we only ship using standard airmail, this is done 100% at the customers own risk. All destinations which we only offer Standard Airmail to, are marked as "Airmail (at own risk)" within the checkout. If you would like to ship using tracked options to these destinations please contact us for a quote (via international courier service at increased cost)